Etic, It Governance Consultant - Senior Manager

Virtualspaces Pwc

Hybrid
Itil practices
It operating models
Strategic it alignment
We are seeking experienced ITSM / IT Governance professionals to support the design, implementation, and optimization of IT service management frameworks and governance models

Job Summary

  • We are seeking experienced ITSM / IT Governance professionals to support the design, implementation, and optimization of IT service management frameworks and governance models.
  • The ideal candidate will bring deep expertise in ITIL practices, IT operating models, and strategic IT alignment, with a strong understanding of compliance and standards such as ISO/IEC 20000 and ISO/IEC 27001.
  • Key Responsibilities include assessing and enhancing existing ITSM processes, designing IT operating models aligned with business strategy, and developing policies, procedures, and performance metrics.

Matching Summary

We are seeking experienced ITSM / IT Governance professionals to support the design, implementation, and optimization of IT service management frameworks and governance models.

Skills & Requirements

Must-have

  • ITIL practices
  • IT operating models
  • strategic IT alignment
  • ISO/IEC 20000
  • ISO/IEC 27001
  • ITSM tool implementations
  • process automation

Nice-to-have

  • regulated industries experience
  • COBIT
  • TOGAF
  • ServiceNow
  • BMC Remedy
  • Jira Service Management

Key Requirements

  • ITIL v4 Certification
  • Proven ITSM implementation experience
  • Strong IT Governance background
  • Familiarity with ISO/IEC 20000
  • Familiarity with ISO/IEC 27001
  • OKR, KPI, KRI expertise
  • IT strategy and transformation experience

Work Rights

Not specified

Tailored Resume

Cover Letter