Experian is expanding our Customer Care team in Costa Rica, and we're looking for collaborative, customer-focused individuals to join us as Customer Care Specialists II
Job Summary
Experian is expanding our Customer Care team in Costa Rica, and we're looking for collaborative, customer-focused individuals to join us as Customer Care Specialists II.
You'll play an important part in supporting consumers, resolving inquiries and disputes, and delivering a positive, respectful experience with every interaction.
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Matching Summary
Experian is expanding our Customer Care team in Costa Rica, and we're looking for collaborative, customer-focused individuals to join us as Customer Care Specialists II.
Skills & Requirements
Must-have
Inbound call handling
Analyze consumer disputes
Process dispute requests
Educate consumers on dispute management
FCRA and regulatory compliance
Maintain accurate records
Nice-to-have
Empathy and problem-solving
Collaborative and customer-focused
Key Requirements
Minimum 1 year inbound call handling experience
High school diploma required
Good English communication skills
Experience documenting customer issues
Short-term memory retention
Experience handling support requests from multiple channels