Quality Assurance Senior Analyst (mandarin Speaker)

Halfspace ApS

Mandarin proficiency (advanced)
Regional okrs execution
Call scoring and quality audit
The Quality Assurance Lead will be responsible for overseeing the quality assurance process for a region, making sure local processes are aligned with global standards, ensuring that customer interactions meet the desired outcomes and are aligned with its objectives

Job Summary

  • The Quality Assurance Lead will be responsible for overseeing the quality assurance process for a region, making sure local processes are aligned with global standards, ensuring that customer interactions meet the desired outcomes and are aligned with its objectives.
  • Own Regional OKRs: Responsible for executing against OKRs, including but not limited to achieve the weekly target number of call scoring and quality audit, SFDC Activities Hygiene, Moments Adoption rate and Opportunities Audit.
  • Onboard and Coach regional QA Analysts: Onboard new QA Analysts and provide coaching and feedback to help them improve their performance.

Matching Summary

The Quality Assurance Lead will be responsible for overseeing the quality assurance process for a region, making sure local processes are aligned with global standards, ensuring that customer interactions meet the desired outcomes and are aligned with its objectives.

Skills & Requirements

Must-have

  • Mandarin proficiency (Advanced)
  • Regional OKRs execution
  • Call scoring and quality audit
  • SFDC Activities Hygiene
  • Moments Adoption rate
  • Opportunities Audit
  • Regional QA QBR, MBR, WBR reviews
  • Lead Call Calibrations
  • Regional QA dashboard maintenance
  • Maintain Gong call library
  • Drive consistency in QA Processes Regionally
  • Regional Insights Management
  • Implement Global and Regional Functional Strategic Initiatives
  • Onboard and Coach regional QA Analysts
  • English proficiency (Advanced)

Nice-to-have

  • Digital marketing experience
  • Adapt global processes to regional nuances
  • Hold Sales Managers accountable
  • Identify patterns and trends in data
  • Provide insights for sales improvement
  • Actively listen to feedback

Key Requirements

  • Minimum of 3 years of experience in quality assurance
  • At least 1 year in a leadership or people management role
  • Familiarity with Salesforce (desired)
  • Experience with data analysis and reporting

Work Rights

Not specified

Tailored Resume

Cover Letter