Base: $28.85 - $39.90 hourly; bonus/equity: not sp...
Fully remote
Service work scheduling and optimization
Customer service and communication
Technician dispatch and coordination
Johnson Controls is a global leader in smart, healthy and sustainable buildings focused on reimagining building performance to serve people, places and the planet
Job Summary
Johnson Controls is a global leader in smart, healthy and sustainable buildings focused on reimagining building performance to serve people, places and the planet.
The Service Administrator / Dispatcher role involves scheduling and dispatching field labor to meet customer needs while ensuring commitments are met and communicating status updates.
The company offers a competitive salary, comprehensive benefits from day one, extensive training opportunities, and a supportive team environment dedicated to safety.
Matching Summary
Johnson Controls is a global leader in smart, healthy and sustainable buildings focused on reimagining building performance to serve people, places and the planet.
Salary
Base: $28.85 - $39.90 hourly; Bonus/Equity: Not specified; Benefits: Competitive benefits package including medical, dental, vision
Skills & Requirements
Must-have
Service work scheduling and optimization
Customer service and communication
Technician dispatch and coordination
Emergency dispatch handling
Parts ordering and PO creation support
Use of Excel and Word software
Nice-to-have
Cross training opportunities
Collaborative team environment
Experience with ACE/Oracle systems
Knowledge of life safety equipment
Project accounting or costing principles
Fast-paced environment experience
Key Requirements
5+ years business-to-business customer service
Fleet scheduler or service coordinator experience
High school diploma or equivalent
Strong organizational and multitasking skills
Interpersonal communication skills
Ability to prioritize work based on financial impact