Base: $18.50 - $20.50 ph; bonus/equity: not specif...
On-site
Proven customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to multitask in fast-paced environment
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly
Job Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while ensuring facility cleanliness.
Benefits include free membership for the employee and a family member, daily pay options, and comprehensive health and retirement plans.
Matching Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
Salary
Base: $18.50 - $20.50 per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay
Skills & Requirements
Must-have
Proven customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to multitask in fast-paced environment
Strong organizational skills and attention to detail
Proficiency with fitness management software
Nice-to-have
Knowledge of fitness industry operations
Experience with social media platforms
Microsoft Office Suite proficiency
Empathy and solution-oriented mindset
Team player with optimistic attitude
Key Requirements
Must pass background check
Obtain CPR certification within 30 days
Attend EōS Ethos and Customer Service Training within 30 days
Ability to lift more than 40 lbs
Experience in fitness, hospitality, or service industry preferred