The Financial Aid Counselor provides excellent customer service and guidance to applicants throughout the financial aid process while determining eligibility based on federal and state requirements
Job Summary
The Financial Aid Counselor provides excellent customer service and guidance to applicants throughout the financial aid process while determining eligibility based on federal and state requirements.
This role requires maintaining strict confidentiality under FERPA regulations and utilizing conflict resolution skills to assist disgruntled students and families.
Candidates must possess proven familiarity with Workday Student and have the authority to recalculate financial aid awards when student eligibility changes.
Matching Summary
The Financial Aid Counselor provides excellent customer service and guidance to applicants throughout the financial aid process while determining eligibility based on federal and state requirements.
Skills & Requirements
Must-have
Spanish language proficiency required
FAFSA application review expertise
Federal Title IV regulation knowledge
Conflict resolution with students and parents
Workday Student system familiarity
High attention to detail for accuracy
Nice-to-have
Experience in student services or customer service
Ability to work evenings and weekends
Participation in academic committees
Knowledge of state financial aid programs
Key Requirements
Bachelor's Degree required
One to two years of experience in Student Services or Customer Service
Must speak Spanish fluently
Proficiency in Microsoft Office Suite and Google Suites