The CCA position plays a crucial role in representing CHANEL by actively responding to diverse inquiries and providing comprehensive information
Job Summary
The CCA position plays a crucial role in representing CHANEL by actively responding to diverse inquiries and providing comprehensive information.
This role involves acting as a brand ambassador, delivering a seamless customer experience, and building relationships through thoughtful and consistent communication.
Responsibilities include handling customer inquiries via phone and email, writing reports, communicating with stores, and processing claims.
Matching Summary
The CCA position plays a crucial role in representing CHANEL by actively responding to diverse inquiries and providing comprehensive information.
Skills & Requirements
Must-have
Customer inquiries and requests
Product, AS, and exchange support
Report writing for customer service
Communication between call center and store
Handling customer complaints and claims
Nice-to-have
Empathetic communication with customers
Team player with strong communication
Professional and consistent demeanor
Exceeding customer expectations
Key Requirements
Consumer-related major or counseling certification preferred