Customer Journey Manager (12 Month Ftc)

Scottish Widows (Lloyds)

Edinburgh, United Kingdom
Base: £61,344 - £68,160; bonus/equity: not specifi...
Hybrid
Customer-centric mindset
Strong stakeholder management
Experience in insurance services
You’ll dive into how our colleagues and customers interact across every step of the journey

Job Summary

  • You’ll dive into how our colleagues and customers interact across every step of the journey.
  • You’ll champion the customer at every stage, using clear communication and strong collaboration.
  • We’re committed to creating an environment in which everyone can thrive, learn and develop.

Matching Summary

You’ll dive into how our colleagues and customers interact across every step of the journey.

Salary

Base: £61,344 - £68,160; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer-centric mindset
  • Strong stakeholder management
  • Experience in insurance services

Nice-to-have

  • Positive influencer and collaborator
  • Familiarity with journey-mapping tools
  • Experience in operational change

Key Requirements

  • Around 5 years’ experience in customer outcomes
  • Experience shaping customer-focused change
  • Comfortable using data for recommendations

Work Rights

Not specified

Tailored Resume

Cover Letter