Data Analytics & Customer Experience Executive #ESY

RECRUIT EXPRESS PTE LTD

Singapore
Manage crm and customer feedback systems
Coordinate loyalty and benefits programs
Ensure pdpa compliance in data handling
The role involves managing ownership benefits, loyalty programs, and coordinating with partners to enhance customer sign-ups

Job Summary

  • The role involves managing ownership benefits, loyalty programs, and coordinating with partners to enhance customer sign-ups.
  • Candidates will support Net Promoter Score (NPS) and mystery shopping initiatives while identifying gaps and following up on improvement actions.
  • The position requires maintaining accurate customer databases and ensuring strict adherence to PDPA compliance standards.

Matching Summary

Match Score: 85

The role involves managing ownership benefits, loyalty programs, and coordinating with partners to enhance customer sign-ups.

Skills & Requirements

Must-have

  • Manage CRM and customer feedback systems
  • Coordinate loyalty and benefits programs
  • Ensure PDPA compliance in data handling
  • Track NPS and mystery shopping results
  • Analyze customer experience data

Nice-to-have

  • Strong coordination across multiple departments
  • Experience with Salesforce platform
  • Ability to drive process improvements
  • Support for marketing events and activities

Key Requirements

  • Proficiency in Salesforce CRM
  • Knowledge of PDPA regulations
  • Experience in customer feedback management

Work Rights

Not specified

Tailored Resume

Cover Letter