Not specified, but likely flexible and supportive of work-life balance.
Troubleshoot complex account configurations
Investigate and resolve complex cases
Write and execute sql queries
Workday is seeking a Sr Associate Technical Support Engineer for its Paradox Customer Support Team, which focuses on delivering exceptional customer service and troubleshooting complex technical issues. The ideal candidate should have a background in technical support, strong SQL skills, and a commitment to collaboration and customer success
Job Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Our culture is rooted in integrity, empathy, and shared enthusiasm.
We are looking for someone who has a creative approach and is eager to learn, support their colleagues, and have fun.
Matching Summary
Match Score: 85
Workday is seeking a Sr Associate Technical Support Engineer for its Paradox Customer Support Team, which focuses on delivering exceptional customer service and troubleshooting complex technical issues. The ideal candidate should have a background in technical support, strong SQL skills, and a commitment to collaboration and customer success.
Skills & Requirements
Must-have
Troubleshoot complex account configurations
Investigate and resolve complex cases
Write and execute SQL queries
Configure client SSO, sFTP, and SSH
Partner with Product Managers and Development
Nice-to-have
Creative approach and eager to learn
Sun-drenched optimism and drive
Courageous collaborators
Knowledge-sharing to internal team members
Key Requirements
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
2+ years in technical support
1+ years of experience validating XML, JSON, and CSV
1+ years of experience with JIRA, Microsoft Office, and Visual Studio Code
1+ years of experience focusing on data-driven decision-making