Operations Aws Senior Ux Specialist

Capita (digital)

Home-Based, United Kingdom
Amazon connect configuration
Aws services expertise
Ux and service design
You’ll shape how citizens and agents experience contact centre services through intuitive, efficient and scalable digital journeys—working at the intersection of Amazon Connect customisation, UX design and service optimisation

Job Summary

  • You’ll shape how citizens and agents experience contact centre services through intuitive, efficient and scalable digital journeys—working at the intersection of Amazon Connect customisation, UX design and service optimisation.
  • The Operations AWS Senior UX Specialist is responsible for designing, configuring and optimising Amazon Connect solutions that underpin Capita’s Citizen Contact platform and wider contact centre services.
  • This is an opportunity to directly influence a major transformation shaping the future of Capita’s contact centre and back office operations.

Matching Summary

You’ll shape how citizens and agents experience contact centre services through intuitive, efficient and scalable digital journeys—working at the intersection of Amazon Connect customisation, UX design and service optimisation.

Skills & Requirements

Must-have

  • Amazon Connect configuration
  • AWS services expertise
  • UX and service design
  • JSON and API integration
  • Omnichannel journey design
  • Translate operational requirements

Nice-to-have

  • Amazon Q and Contact Lens experience
  • GenAI-driven agent assist tools
  • Workflow automation tools
  • Process mining tools
  • Large-scale contact centre transformations
  • AWS certifications

Key Requirements

  • Proven experience configuring Amazon Connect
  • Strong working knowledge of AWS services
  • Demonstrable experience in UX and service design
  • Proficiency in JSON, API integration
  • Strong understanding of omnichannel journey design
  • Ability to communicate technical concepts

Work Rights

Not specified

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