People Service Specialist

Haleon

Not specified (assumed to be office-based due to the nature of the role).
Tier 1 hr case resolution
Servicenow
Live chat support
Haleon is seeking a People Service Specialist to serve as the first point of contact for HR-related queries, providing service excellence and resolving Tier 1 HR cases. The ideal candidate will have a background in customer service or HR, strong communication skills, and familiarity with HR policies

Job Summary

  • Serve as the initial contact for employee queries via ServiceNow cases, live chat, and calls, providing end-to-end support and resolution for Tier 1 cases.
  • Stay current on HR policies, procedures, and regulatory requirements, and create and update documentation for Tier 1 processes.
  • Haleon is committed to mobilising its purpose in a way that represents the diverse consumers and communities who rely on its brands every day, creating an inclusive culture where different backgrounds and views are valued and respected.

Matching Summary

Match Score: 75

Haleon is seeking a People Service Specialist to serve as the first point of contact for HR-related queries, providing service excellence and resolving Tier 1 HR cases. The ideal candidate will have a background in customer service or HR, strong communication skills, and familiarity with HR policies.

Skills & Requirements

Must-have

  • Tier 1 HR case resolution
  • ServiceNow
  • Live chat support
  • Employee query handling
  • HR policies and procedures

Nice-to-have

  • Agile, performance-focused culture
  • Human understanding and trusted science
  • Inclusive culture
  • Belonging programmes

Key Requirements

  • High School Diploma required
  • 0-1 years of experience
  • English B2 and Portuguese B2
  • Familiarity with HR policies
  • MS Office knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter