The Customer Success Group is the most crucial strategic partner in our customers' digital transformation journey with Salesforce, providing operational and technical guidance
Job Summary
The Customer Success Group is the most crucial strategic partner in our customers' digital transformation journey with Salesforce, providing operational and technical guidance.
As a Customer Success Manager, you will manage the customer's Salesforce experience and their success journey, leveraging your product knowledge and technical expertise.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
Matching Summary
The Customer Success Group is the most crucial strategic partner in our customers' digital transformation journey with Salesforce, providing operational and technical guidance.
Skills & Requirements
Must-have
Customer Success Management
Technical Account Management
Platform Utilization Optimization
Agentic Enterprise Initiative Application
C-Level Strategic Partnership
Technical Health Checks
Customer Success Score Management
Nice-to-have
Proactive Innovation Proposal
Drive Customer Adoption
Business Process Understanding
AI and Machine Learning Concepts
Key Requirements
8+ years enterprise SaaS/CRM/cloud computing experience
Fluent Korean and English business communication
Multiple Salesforce certifications preferred
Technical project management or software development lifecycle experience
Deep technical understanding of cloud computing technologies