Communication/ Reservation Agent

Four Seasons Hotels & Resorts

Amman, Jordan
Competitive salary, wages, + a comprehensive benef...
Excellent verbal communication
Guest interactions hospitality professionalism
Telephone switchboard hotel computer systems
The Communication/Reservation Agent promotes the hotel and provides information to prospective guests, converts incoming calls into confirmed bookings, and coordinates all details related to each reservation

Job Summary

  • The Communication/Reservation Agent promotes the hotel and provides information to prospective guests, converts incoming calls into confirmed bookings, and coordinates all details related to each reservation.
  • This role involves answering phone inquiries, handling reservations via telephone, email, and fax, and resolving customer complaints with the highest level of hospitality.
  • Four Seasons offers a competitive salary, comprehensive benefits, and excellent training and development opportunities.

Matching Summary

The Communication/Reservation Agent promotes the hotel and provides information to prospective guests, converts incoming calls into confirmed bookings, and coordinates all details related to each reservation.

Salary

Competitive salary, wages, and a comprehensive benefits package

Skills & Requirements

Must-have

  • excellent verbal communication
  • guest interactions hospitality professionalism
  • telephone switchboard hotel computer systems
  • non-phone communication reservation duties
  • Arabic and English Languages

Nice-to-have

  • recognizing familiar faces
  • genuine heart luxury
  • world-class employee experience
  • commitment to luxury

Key Requirements

  • Bachelor Degree / Diploma degree or equivalent experience
  • Minimum of 1 year of experience
  • Work authorization for Jordan
  • Jordanian ID

Work Rights

Must hold work authorization for Jordan

Tailored Resume

Cover Letter