Customer Success Manager- Iso

GE Vernova

Ohio, US
Base: $140,300.00 - $233,800.00; bonus/equity: dis...
Fully remote
Customer success strategy development
Technical relationship ownership
Product knowledge across grid software
Develop the complete CX strategy for our Markets customers and lead execution of this strategy with our top ISOs

Job Summary

  • Develop the complete CX strategy for our Markets customers and lead execution of this strategy with our top ISOs.
  • Serve as the primary technical relationship owner post-deployment, ensuring ongoing alignment with the customer’s business objectives.
  • GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation.

Matching Summary

Develop the complete CX strategy for our Markets customers and lead execution of this strategy with our top ISOs.

Salary

Base: $140,300.00 - $233,800.00; Bonus/Equity: discretionary annual bonus; Benefits: medical, dental, vision, prescription drug coverage, Health Coach, Employee Assistance Program, retirement savings plan, tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, permissive time off

Skills & Requirements

Must-have

  • Customer Success Strategy Development
  • Technical Relationship Ownership
  • Product Knowledge Across Grid Software
  • Customer Health Monitoring
  • Root Cause Analysis Leadership
  • Internal Customer Advocacy

Nice-to-have

  • Strong Customer Empathy
  • Passion for Client Success
  • Results-Oriented Mindset
  • Familiarity with Energy Transition

Key Requirements

  • Bachelor's degree in Engineering, Computer Science, Business, or related field
  • 10+ years of experience in customer success, account management, or technical consulting
  • Demonstrated experience in root cause investigations
  • Excellent communication, presentation, and stakeholder management skills
  • Proven ability to manage multiple priorities

Work Rights

Legally authorized to work in the United States

Tailored Resume

Cover Letter