Duty Manager / Senior Duty Manager

WYNDHAM SINGAPORE HOTEL

Singapore, Singapore
Manage day-to-day staffing requirements
Supervise and train front desk staff
Respond to guest complaints effectively
The role involves managing daily staffing and assigning work to ensure efficient hotel operations

Job Summary

  • The role involves managing daily staffing and assigning work to ensure efficient hotel operations.
  • Candidates will be responsible for supervising, training, and motivating Front Desk staff while coordinating with all departments.
  • The position requires responding to guest complaints and maintaining detailed logs of incidents for management review.

Matching Summary

Match Score: 75

The role involves managing daily staffing and assigning work to ensure efficient hotel operations.

Skills & Requirements

Must-have

  • Manage day-to-day staffing requirements
  • Supervise and train Front Desk staff
  • Respond to guest complaints effectively
  • Maintain accurate Duty Manager logbook
  • Perform shift duties including nights

Nice-to-have

  • Excellent interpersonal communication skills
  • Well-groomed professional appearance
  • Proficient in Microsoft Office Applications
  • Knowledge of Opera property management system

Key Requirements

  • At least 3 years of relevant work experience
  • Diploma or equivalent in Tourism / Hospitality Management
  • Ability to perform night, weekend, and holiday shifts

Work Rights

Not specified

Tailored Resume

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