Customer Care Specialist

Aspen Technology

Mexico City, Mexico
Handling customer requests
License key configurations
Customer entitlement review
The Customer Care Specialist is responsible for non-technical customer service requests, providing proactive support to drive customer satisfaction and loyalty

Job Summary

  • The Customer Care Specialist is responsible for non-technical customer service requests, providing proactive support to drive customer satisfaction and loyalty.
  • Key responsibilities include handling inquiries about orders, shipments, installations, licenses, invoices, and conducting in-depth license key configuration reviews.
  • The role involves reviewing contractual terms, managing Salesforce opportunities, processing renewals, and analyzing customer feedback to address concerns.

Matching Summary

The Customer Care Specialist is responsible for non-technical customer service requests, providing proactive support to drive customer satisfaction and loyalty.

Skills & Requirements

Must-have

  • handling customer requests
  • license key configurations
  • customer entitlement review
  • Salesforce opportunities management
  • Voice of the Customer Surveys

Nice-to-have

  • pushing the envelope
  • challenging the status quo
  • foster fun and relationship building
  • high touch customer service model

Key Requirements

  • 1-3 years customer support experience
  • College Degree preferred
  • Excellent customer service skills
  • Exceptional communication skills
  • Strong attention to details
  • Ability to work under tight deadlines
  • Experience with Salesforce or other CRM preferred
  • Experience with MS Office tools preferred

Work Rights

Not specified

Tailored Resume

Cover Letter