Customer Success Manager

Workday

Austin, TX, USA
Primary location base pyy range: $95,000 usd - $14...
Fully remote
Customer success management
Saas solution support
Crm and customer success tools
As a Customer Success Manager, you will be a key player supporting customers on their Workday Adaptive Planning journey, acting as an advisor and facilitator to help them achieve maximum value

Job Summary

  • As a Customer Success Manager, you will be a key player supporting customers on their Workday Adaptive Planning journey, acting as an advisor and facilitator to help them achieve maximum value.
  • Your goal is to ensure the value derived from the solution far exceeds customer expectations by quantifying value, driving adoption, sharing best practices, and developing strategic goals.
  • The company offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul, fostering a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

As a Customer Success Manager, you will be a key player supporting customers on their Workday Adaptive Planning journey, acting as an advisor and facilitator to help them achieve maximum value.

Salary

Primary Location Base Pay Range: $95,000 USD - $142,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or commission/bonus, annual refresh stock grants

Skills & Requirements

Must-have

  • Customer Success Management
  • SaaS solution support
  • CRM and customer success tools
  • Executive level customer relationships
  • Revenue stream maintenance
  • End-to-end renewal management

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Integrity, empathy, and shared enthusiasm
  • Bold ideas and genuine care
  • Personal accountability for results

Key Requirements

  • 3+ years CSM experience supporting SaaS
  • 2+ years change management practices
  • 2+ years CRM/customer success tool experience
  • 2+ years account management/strategic planning
  • 3+ years collaboration with customers and corporate functions
  • Bachelor's degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

Cover Letter