Application Support Specialist

Service Stream

Melbourne, VIC, Australia
Hybrid
Level 2/3 application support
Servicenow administration experience
Itil process and best practice knowledge
This role involves providing critical Level 2/3 support for a suite of business-critical applications across national operations

Job Summary

  • This role involves providing critical Level 2/3 support for a suite of business-critical applications across national operations.
  • The position offers a hybrid work arrangement requiring three days in the office at the Melbourne location.
  • Candidates must be Australian citizens to be considered for this permanent full-time opportunity.

Matching Summary

This role involves providing critical Level 2/3 support for a suite of business-critical applications across national operations.

Skills & Requirements

Must-have

  • Level 2/3 application support
  • ServiceNow administration experience
  • ITIL process and best practice knowledge
  • Root cause analysis and incident resolution
  • Enterprise application maintenance

Nice-to-have

  • Agile methodology exposure
  • SAP or SuccessFactors experience
  • REST/SOAP configuration skills
  • Strong communication with business users
  • Continuous improvement mindset

Key Requirements

  • Must be an Australian Citizen
  • Degree in Information Systems or Computer Science
  • Proven enterprise application support experience
  • Hands-on ServiceNow administration skills
  • ITIL or ServiceNow certifications preferred

Work Rights

Must have Australian citizenship

Tailored Resume

Cover Letter