Member & Provider Escalations Team Lead

Oscar Health

Arizona, United States
Base: $55,890 - $73,355 py; bonus/equity: annual p...
On-site
2+ years customer service or escalations experience
1+ years healthcare or insurance experience
2+ years direct people management experience
Oscar Health is seeking a Member Escalations Team Lead to oversee a team focused on customer service and operational efficiency within the healthcare insurance sector. The ideal candidate should possess experience in customer service, team management, and a strong background in healthcare or insurance

Job Summary

  • This role involves leading a team of support staff to meet business objectives while providing coaching and leadership on production workflows.
  • The position requires managing team outcomes, monitoring dashboards, and conducting root-cause analysis to drive operational efficiencies.
  • Oscar Health offers a blended remote work culture with benefits including unlimited vacation, performance bonuses, and comprehensive medical coverage.

Matching Summary

Match Score: 85

Oscar Health is seeking a Member Escalations Team Lead to oversee a team focused on customer service and operational efficiency within the healthcare insurance sector. The ideal candidate should possess experience in customer service, team management, and a strong background in healthcare or insurance.

Salary

Base: $55,890 - $73,355 per year; Bonus/Equity: Annual performance bonuses eligible; Benefits: Medical, dental, vision, 401(k), paid parental leave, unlimited vacation

Skills & Requirements

Must-have

  • 2+ years customer service or escalations experience
  • 1+ years healthcare or insurance experience
  • 2+ years direct people management experience
  • 1+ years data and metrics driven improvements
  • Reside in Arizona

Nice-to-have

  • Bachelor's degree preferred
  • Claims processing experience
  • Lean Six Sigma certification
  • Advanced Google Suite capabilities
  • Experience solving complex inquiries

Key Requirements

  • 2+ years direct people management experience
  • 1+ years healthcare and/or insurance experience
  • Must reside in Arizona
  • 1+ years experience using data and metrics
  • 1+ years managing projects

Work Rights

Must reside in Arizona

Tailored Resume

Cover Letter