Customer Relationship Specialist - Kenmore

Bank of Queensland

Kenmore, Queensland, Australia
Exceptional customer service delivery
Identify and respond to financial needs
Manage loan maintenance requests
As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Kenmore branch, delivering exceptional service by identifying and responding to customers’ financial needs

Job Summary

  • As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Kenmore branch, delivering exceptional service by identifying and responding to customers’ financial needs.
  • Your day-to-day will involve engaging customers in meaningful conversations to uncover their current and future goals, then matching them with the right banking solutions.
  • BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Matching Summary

As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Kenmore branch, delivering exceptional service by identifying and responding to customers’ financial needs.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Identify and respond to financial needs
  • Manage loan maintenance requests
  • Proactive customer contact
  • Lead management and appointment booking
  • Champion digital banking tools

Nice-to-have

  • Genuine passion for helping people
  • Solutions-focused mindset
  • Collaborative spirit
  • Go above and beyond for customers

Key Requirements

  • Previous customer service experience
  • Experience in banking or financial services
  • Exposure to consumer lending is a plus
  • Attention to detail
  • Ability to navigate financial systems
  • Background screening required

Work Rights

Not specified

Tailored Resume

Cover Letter