The Director, Patient Services owns the end-to-end strategy, governance, and operational delivery of patient support services that enable patients to start and remain on therapy
Job Summary
The Director, Patient Services owns the end-to-end strategy, governance, and operational delivery of patient support services that enable patients to start and remain on therapy.
This role ensures patient services are compliant, tailored to local patient needs, performance-driven, and operationally excellent.
Partners closely with TA, Data Analytics and Platforms, Patient Experience & Activation, ERC, Medical and Access to drive aligned execution.
Matching Summary
The Director, Patient Services owns the end-to-end strategy, governance, and operational delivery of patient support services that enable patients to start and remain on therapy.
Skills & Requirements
Must-have
Patient Services strategy and governance
Operational delivery of patient support
Performance management through KPIs
Cross-functional collaboration in matrixed organizations
Vendor management and oversight
Nice-to-have
Leadership of complex program transformations
Leading in highly regulated environments
Driving operational excellence and outcomes
Commitment to Diversity and Inclusion
Key Requirements
10+ years of experience in Patient Services
Demonstrated experience designing patient service programs
Strong knowledge of regulatory, compliance, medical, and quality requirements
Proven experience managing service performance through KPIs