Lm040:in-house Service Agent

FedEx

Guadalajara, Jalisco, Mexico
On-site
Data entry and system updates
Shipment tracing and problem resolution
Customer interface and support
FedEx is seeking an In-House Service Agent for their Guadalajara location, focusing on customer service and administrative tasks related to shipment clearance and tracking. Candidates should possess a high school diploma, proficiency in English, and prior customer service experience

Job Summary

  • Involves performing a variety of customer service and administrative In-House duties to support efficient clearance process.
  • Ensures customer information is properly documented and entered into the system on a timely basis.
  • Provides current package status updates and basic follow-up activity, monitors shipment movement, and interprets COSMOS global scan updates.

Matching Summary

Match Score: 85

FedEx is seeking an In-House Service Agent for their Guadalajara location, focusing on customer service and administrative tasks related to shipment clearance and tracking. Candidates should possess a high school diploma, proficiency in English, and prior customer service experience.

Skills & Requirements

Must-have

  • Data entry and system updates
  • Shipment tracing and problem resolution
  • Customer interface and support
  • Report preparation
  • Handling non-document packages

Nice-to-have

  • World-class company recognition
  • Great place to work awards
  • Socially responsible company

Key Requirements

  • High School Degree/Equivalent
  • Proficiency in English (450 TOEIC points)
  • Previous clerical or customer service experience
  • Spoken and written fluency in English and local language

Work Rights

Not specified

Tailored Resume

Cover Letter