Our CERATIZIT site in Charlotte is a key hub for customer service and distribution across North America—delivering high-performance cutting tools with speed, flexibility, and a strong customer focus
Job Summary
Our CERATIZIT site in Charlotte is a key hub for customer service and distribution across North America—delivering high-performance cutting tools with speed, flexibility, and a strong customer focus.
Serve as a primary point of contact for customers via phone, email and electronic channels and manage customer orders from entry through fulfillment.
Collaborate and coordinate with internal teams like Sales, Logistics, Engineering and Finance to resolve issues and meet customer expectations.
Matching Summary
Our CERATIZIT site in Charlotte is a key hub for customer service and distribution across North America—delivering high-performance cutting tools with speed, flexibility, and a strong customer focus.
Skills & Requirements
Must-have
Customer order management
SAP and Dynamics CRM experience
Professional phone and email communication
Problem-solving and issue resolution
Collaboration with internal teams
Attention to detail and accuracy
Nice-to-have
Proactive solution-oriented approach
Strong organizational and time-management skills
Ability to remain calm under pressure
Support continuous improvement initiatives
Build and maintain customer relationships
Key Requirements
High school diploma or equivalent
Minimum two years customer service experience
Valid driver's license
Proficiency with Microsoft Office
Experience with Microsoft Dynamics and SAP preferred