Workday is seeking a Senior Production Readiness Manager for a fully remote position that blends technical expertise with project management and customer relations. The role involves supporting large deployments and ensuring successful performance testing for customers, while fostering strong relationships with both clients and internal teams
Job Summary
The Senior Production Readiness Manager ensures successful performance testing and transition to production for large deployments while acting as the voice of the customer.
This role requires a candidate with 7+ years of technical support experience and 5+ years in customer support or consulting with a focus on ERP system performance.
Workday offers a flexible work approach where employees spend at least half their time each quarter in the office or field with customers and partners.
Matching Summary
Match Score: 85
Workday is seeking a Senior Production Readiness Manager for a fully remote position that blends technical expertise with project management and customer relations. The role involves supporting large deployments and ensuring successful performance testing for customers, while fostering strong relationships with both clients and internal teams.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
7+ years technical support experience
5+ years ERP system performance experience
BS or MS in Technical Degree
Strong grasp of underlying technologies
Experience with SaaS preferred
Nice-to-have
Crisis management experience
Ability to thrive with ambiguity
Passion for strong customer relations
Experience with HR or Payroll applications
Self-driven and resourceful mindset
Key Requirements
7+ years providing technical support for complex software
5+ years in customer support or product support
BS or MS in Computer Science, MIS, or equivalent
APJ shift availability (6:30am to 3:30pm India time)