Customer Service Manager, Carescout

CareScout

Richmond, Virginia, United States
Base: $58,800 - $102,500; bonus/equity: target 10%...
Hybrid
2+ years leadership experience
Manage team of approximately 15 associates
Oversee day-to-day call center operations
CareScout is seeking a Customer Service Manager to lead a team focused on providing exceptional customer service in the long-term care sector. The role is hybrid, available for applicants in Virginia and other specified states, and emphasizes team management, performance metrics, and process improvements

Job Summary

  • The Customer Service Manager will lead a small team of US-based associates handling intake, scheduling, and communication for care coordination assessments.
  • This role requires leveraging data to manage teams effectively while ensuring the delivery of superior customer service to both external and internal customers.
  • Employees receive comprehensive benefits including 100% employer-funded retirement contributions, generous paid time off, and tuition reimbursement.

Matching Summary

Match Score: 85

CareScout is seeking a Customer Service Manager to lead a team focused on providing exceptional customer service in the long-term care sector. The role is hybrid, available for applicants in Virginia and other specified states, and emphasizes team management, performance metrics, and process improvements.

Salary

Base: $58,800 - $102,500; Bonus/Equity: Target 10% of base compensation via incentive plan; Benefits: Comprehensive healthcare, 401(k) match, PTO, tuition reimbursement

Skills & Requirements

Must-have

  • 2+ years leadership experience
  • Manage team of approximately 15 associates
  • Oversee day-to-day call center operations
  • Drive team accountability through reporting
  • Leverage AWS and call recording platforms

Nice-to-have

  • Experience with Power BI analytics tools
  • Long-term care or insurance environment knowledge
  • Vendor relationship management experience
  • Associate or bachelor's degree
  • Workforce management functions experience

Key Requirements

  • 2+ years prior leadership experience
  • Residency in specified Eastern/Central Time states
  • Strong interpersonal and emotional intelligence skills

Work Rights

Not specified

Tailored Resume

Cover Letter