Customer Service Agent - Day Shift

Aristocrat Interactive

Base: $13.30 - $24.70 ph; bonus/equity: not specif...
Hybrid
Hybrid schedule with reliable internet
Camera-ready while working
90 words per minute typing speed
This role involves supporting players by providing information, processing inquiries, and troubleshooting technical issues across multiple devices

Job Summary

  • This role involves supporting players by providing information, processing inquiries, and troubleshooting technical issues across multiple devices.
  • The position requires maintaining strict service level agreements of under 45 seconds for chats and phone calls while handling up to 70 contacts daily.
  • Aristocrat Interactive offers a comprehensive benefits package including health insurance, paid time off, and a 401(k) plan with employer matching.

Matching Summary

This role involves supporting players by providing information, processing inquiries, and troubleshooting technical issues across multiple devices.

Salary

Base: $13.30 - $24.70 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, PTO, 401(k) match

Skills & Requirements

Must-have

  • Hybrid schedule with reliable internet
  • Camera-ready while working
  • 90 words per minute typing speed
  • Troubleshoot computers smartphones tablets
  • Maintain SLAs under 45 seconds

Nice-to-have

  • Previous technical support experience
  • VIP customer communication skills
  • Fast-paced dynamic environment adaptability
  • Strong initiative and discretion

Key Requirements

  • High School diploma or equivalent
  • 0-2 years call center experience preferred
  • Authorized to work in US without sponsorship
  • Age 21 or older
  • Pass background screening and regulatory approvals

Work Rights

Must be authorized to work in the job posting location

Tailored Resume

Cover Letter