The Customer Lifecycle Analyst position within Financial Crime Operations focuses on supporting the Group’s Anti-Money Laundering and Counter Terrorism Financing obligations while ensuring high levels of customer service. The role involves maintaining compliance with legal regulations, identifying operational efficiencies, and contributing to a culture of continuous improvement
Job Summary
You will contribute to the Group's AML/CTF obligations while ensuring strong operational cadences with a focus on quality and compliance.
The role involves collecting complex information from front-line staff and customers across multiple brands and jurisdictions to support financial crime prevention.
You will play a vital role in protecting the community by identifying risks and contributing to the elimination of financial crime through process improvements.
Matching Summary
Match Score: 75
The Customer Lifecycle Analyst position within Financial Crime Operations focuses on supporting the Group’s Anti-Money Laundering and Counter Terrorism Financing obligations while ensuring high levels of customer service. The role involves maintaining compliance with legal regulations, identifying operational efficiencies, and contributing to a culture of continuous improvement.
Skills & Requirements
Must-have
Anti-Money Laundering (AML) knowledge
Counter Terrorism Financing (CTF) understanding
Sanctions regulatory obligations
KYC and Source of Wealth/Funds collection
Standard Operating Procedures (SOPs) adherence
Service Level Agreements (SLAs) compliance
Nice-to-have
Fast-paced high volume operational experience
Willingness to learn multiple streams
Continuous improvement mindset
Customer-centric approach for NPS goals
Tertiary education preferred
Key Requirements
Experience in fast-paced operational environment preferred