As Reservations Manager, you will lead the Reservations team and play a key role in shaping each guest’s journey before they arrive
Job Summary
As Reservations Manager, you will lead the Reservations team and play a key role in shaping each guest’s journey before they arrive.
This is a 12-month parental leave cover commencing mid-May, offering the opportunity to step into a leadership role within a luxury hotel environment.
Great benefits include worldwide accommodation and food & beverage discounts from day one, Chadstone Shopping Centre discounts, free nights’ accommodation on your anniversary with Accor, discounted health insurance, and a free, confidential Employee Assistance Program.
Matching Summary
As Reservations Manager, you will lead the Reservations team and play a key role in shaping each guest’s journey before they arrive.
Skills & Requirements
Must-have
Reservations management experience
Luxury hotel environment exposure
Strong organisational capability
Exceptional communication skills
PMS systems knowledge
Leadership and team development
Revenue management collaboration
Nice-to-have
Passion for service excellence
Calm and confident under pressure
Results-focused mindset
Cross-department collaboration
Attention to detail
Key Requirements
Previous reservations experience in hotel industry