Patient Advisor

Bupa UK

Marylebone, London, United Kingdom
Base: circa. £30,930py; bonus/equity: not specifie...
Hybrid
Patient enquiries across all channels
Booking suitable appointments
Empathetic, professional support
As a Patient Advisor, you’ll be the reassuring voice that guides individuals through enquiries, appointments, and pricing information — ensuring every patient feels cared for, informed, and confident

Job Summary

  • As a Patient Advisor, you’ll be the reassuring voice that guides individuals through enquiries, appointments, and pricing information — ensuring every patient feels cared for, informed, and confident.
  • You’ll work closely with clinical teams to create seamless patient experiences and deliver timely, supportive communication across phone, email, online, and in-person channels.
  • As part of the team, you will have access to a range of benefits for your work and home life, including annual leave, in-house training, and a company pension scheme.

Matching Summary

As a Patient Advisor, you’ll be the reassuring voice that guides individuals through enquiries, appointments, and pricing information — ensuring every patient feels cared for, informed, and confident.

Salary

Base: Circa. £30,930pa; Bonus/Equity: Not specified; Benefits: Fantastic Benefits

Skills & Requirements

Must-have

  • Patient enquiries across all channels
  • Booking suitable appointments
  • Empathetic, professional support
  • Accurate CRM recording
  • GP referral management
  • Pricing documentation preparation

Nice-to-have

  • Collaborative team player
  • Embodying company values
  • Global healthcare leader backing
  • Diversity and inclusion champion

Key Requirements

  • Strong customer service and/or sales experience
  • Healthcare/Medical Experience (Essential)
  • Telephony experience (advantageous)
  • Empathetic communicator
  • Strong problem-solving skills
  • Excellent written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter