Base: $25.30 - $37.95; bonus/equity: not specified...
Fully remote
Timely, accurate, exceptional support
Human resources service center support
Resolving issues upon first contact
Provide timely, accurate and exceptional support experience for our teammates and leaders
Job Summary
Provide timely, accurate and exceptional support experience for our teammates and leaders.
Consistently achieves performance metrics and upholds service level agreement metrics regarding commitments to problem resolution time frames.
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.
Matching Summary
Provide timely, accurate and exceptional support experience for our teammates and leaders.
Salary
Base: $25.30 - $37.95; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
timely, accurate, exceptional support
Human Resources Service Center support
resolving issues upon first contact
case management tool
performance metrics and service level agreements
quality guidelines
Microsoft Office, human capital management systems
Nice-to-have
passion for service
patience, active listening, solutions-focused
customer-focused mindset
tailoring communication and interactions
Key Requirements
Bachelor’s Degree (or equivalent knowledge) in HR, Business, or related field
1 years of experience in human resources
5 years in customer service
Ability to identify the root cause of a problem
Ability to identify and /implement process improvement opportunities