Wells Fargo is seeking a Business Relationship Support Representative to join its Global Payments & Liquidity team in Minneapolis, MN, in a hybrid work environment. The role focuses on providing exceptional customer service in an inbound call center, with responsibilities including client interaction, issue resolution, and product training
Job Summary
This role involves providing exceptional customer experience and acting as a liaison between clients and bank operations to resolve issues.
The position requires identifying trends through client interactions and suggesting products or procedures to streamline client interactions.
Wells Fargo offers a comprehensive benefits package including health benefits, 401(k) plans, paid time off, and tuition reimbursement.
Matching Summary
Match Score: 85
Wells Fargo is seeking a Business Relationship Support Representative to join its Global Payments & Liquidity team in Minneapolis, MN, in a hybrid work environment. The role focuses on providing exceptional customer service in an inbound call center, with responsibilities including client interaction, issue resolution, and product training.
Salary
Base: $24.04 - $31.25 Hourly; Bonus/Equity: Incentive opportunities may be available; Benefits: Health, 401(k), PTO, Disability, Life insurance, Tuition reimbursement
Skills & Requirements
Must-have
2+ years Business Relationship Support experience
Treasury management products knowledge
Call center environment experience
Strong telephone etiquette skills
Navigate multiple computer systems
Nice-to-have
Ability to lead train and mentor new hires
Bank branch experience
Intermediate Microsoft Office skills
Fast-paced deadline driven environment
Process improvement identification skills
Key Requirements
2+ years of Business Relationship Support experience
Experience in a call center environment
Strong analytical skills with high attention to detail