直播间客服

Haleon

Not specified
1+ years e-commerce customer service experience
Fast typing speed and multi-user chat handling
Strong抗压 ability for night shifts and promotions
Haleon is seeking a customer service representative for their live streaming sales platform, focusing on providing pre-sale consultations and handling post-sale issues to enhance customer satisfaction. The ideal candidate should have over a year of e-commerce customer service experience, particularly on platforms like Douyin and Taobao

Job Summary

  • The role involves providing professional pre-sales consultation and rapid responses for live streaming rooms and online stores.
  • Candidates must handle complex order issues including price adjustments, returns, and complaints while maintaining high customer satisfaction.
  • The position requires strong resilience to adapt to night shifts and high-intensity work during major promotional events.

Matching Summary

Match Score: 85

Haleon is seeking a customer service representative for their live streaming sales platform, focusing on providing pre-sale consultations and handling post-sale issues to enhance customer satisfaction. The ideal candidate should have over a year of e-commerce customer service experience, particularly on platforms like Douyin and Taobao.

Skills & Requirements

Must-have

  • 1+ years e-commerce customer service experience
  • Fast typing speed and multi-user chat handling
  • Strong抗压 ability for night shifts and promotions
  • Proficiency in order processing and return policies
  • Experience with Douyin/Taobao/Kuaishou platforms

Nice-to-have

  • Empathetic communication style
  • Team collaboration spirit
  • Detail-oriented and rigorous attitude
  • Ability to prepare scripts for campaigns

Key Requirements

  • 1 year of e-commerce customer service experience
  • Familiarity with e-commerce order processes and logistics
  • Ability to work night shifts and during peak sales periods

Work Rights

Not specified

Tailored Resume

Cover Letter