Banking Services Group Leader Iii - Retail Servicing

Mtb

Buffalo, New York, United States of America
Base: $26.00 - $43.34 hourly (usd); bonus/equity: ...
Retail servicing team leadership
Workflow monitoring and exception management
Process improvement implementation
Serves as team leader within assigned Retail Servicing unit with guidance from manager and manages workflow, exceptions, and process improvements

Job Summary

  • Serves as team leader within assigned Retail Servicing unit with guidance from manager and manages workflow, exceptions, and process improvements.
  • Provides training, coaching, and onboarding support to team members while ensuring quality assurance and regulatory compliance.
  • Manages complex customer issues, vendor support, and reconciles general ledger while promoting an environment that supports belonging and reflects the M&T Bank brand.

Matching Summary

Serves as team leader within assigned Retail Servicing unit with guidance from manager and manages workflow, exceptions, and process improvements.

Salary

Base: $26.00 - $43.34 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Retail Servicing team leadership
  • Workflow monitoring and exception management
  • Process improvement implementation
  • Quality assurance control reviews
  • Customer issue and escalation resolution
  • General ledger reconciliation
  • Regulatory compliance adherence

Nice-to-have

  • Training and coaching new hires
  • Vendor support and problem resolution
  • Strong customer service skills
  • Promoting inclusive work environment
  • Verbal and written communication skills

Key Requirements

  • Minimum 5 years combined education and/or relevant work experience
  • Work leadership experience
  • Knowledge of relevant spreadsheet, word processing and presentation software

Work Rights

Not specified

Tailored Resume

Cover Letter