Customer Experience Advisor | S1 | Retail Banking | Exeter Branch

Santander

Exeter, United Kingdom
Base: £25,000; benefits: £500 annual cash allowanc...
On call (minimum of 260 hours per annum)
Customer service experience
Face to face or telephony background
Effective communication with customers
Santander is seeking a Customer Experience Advisor for its Exeter Branch, focused on delivering exceptional customer service in a retail banking environment. The role involves direct customer interactions, problem-solving, and supporting various banking activities while being part of a collaborative team

Job Summary

  • Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking and innovation.
  • You will be a listener and problem solver, assisting customers with transactions, technology, and protecting them against fraud and scams.
  • We offer a competitive salary, 25 days' holiday plus bank holidays, and a range of benefits including pension, healthcare, and wellbeing support.

Matching Summary

Match Score: 85

Santander is seeking a Customer Experience Advisor for its Exeter Branch, focused on delivering exceptional customer service in a retail banking environment. The role involves direct customer interactions, problem-solving, and supporting various banking activities while being part of a collaborative team.

Salary

Base: £25,000; Benefits: £500 annual cash allowance plus holiday, pension, healthcare, protection, share plans, product discounts, wellbeing support, family leave

Skills & Requirements

Must-have

  • Customer service experience
  • Face to face or telephony background
  • Effective communication with customers
  • Problem solving for customers
  • Handling day-to-day transactions

Nice-to-have

  • Desire to go above-and-beyond
  • Flexible and can-do approach
  • Openness to a broad range of activities
  • Ability to grow and adapt

Key Requirements

  • Proven ability to deliver outstanding customer service
  • Ability to communicate effectively
  • Right to work in the UK

Work Rights

Right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter