Customer Banking Specialist - Potts Point

CommBank

Potts Point, Australia
Part time (20 hours per week, predetermined roster)
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
CommBank is seeking a part-time Customer Banking Specialist for their Potts Point Branch, responsible for delivering exceptional customer service and supporting banking needs. The role involves engaging with customers about financial products and services, problem-solving, and promoting digital banking options

Job Summary

  • As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • You will support customers with enquiries, maintenance on accounts and process applications for credit products, and complete Financial Health Checks to assess customers’ financial needs.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 85

CommBank is seeking a part-time Customer Banking Specialist for their Potts Point Branch, responsible for delivering exceptional customer service and supporting banking needs. The role involves engaging with customers about financial products and services, problem-solving, and promoting digital banking options.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Conduct financial health checks
  • Demonstrate in-branch technology
  • Provide effective solutions
  • Champion risk-adverse culture

Nice-to-have

  • Interest in financial wellbeing
  • Building a career with CommBank
  • Support Aboriginal and/or Torres Strait Islander Peoples

Key Requirements

  • Proven experience in Financial Services, Retail or Hospitality
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Ability to work in a busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter