Internal Arbitrator - 12 Month Ftc(cpt)

Santam

Cape Town, Western Cape, ZA
On-site
Ethical behaviour
Transparency
Fairness
The role is responsible for the management of escalated Santam Limited complaints

Job Summary

  • The role is responsible for the management of escalated Santam Limited complaints.
  • Adjudicate short-term insurance disputes between Santam and policyholders, recommending acceptance or rejection of claims.
  • Manage an average of approximately 35 cases per month with a turnaround of 5 days for decisions.

Matching Summary

The role is responsible for the management of escalated Santam Limited complaints.

Skills & Requirements

Must-have

  • ethical behaviour
  • transparency
  • fairness
  • Treating Customers Fairly principles
  • legal interpretation principles

Nice-to-have

  • strong stakeholder relationships
  • business acumen
  • creative solutions
  • coaching and mentoring
  • conflict management skills

Key Requirements

  • Minimum 10 years' experience in court litigation
  • Minimum LLB or Bachelor of Laws
  • Senior Counsel or retired judge/magistrate
  • Experience drafting and reviewing policy contracts

Work Rights

Not specified

Tailored Resume

Cover Letter