Manager - Banking And Finance - Credit Reporting And Privacy

Australian Financial Complaints Authority

Melbourne, Australia
Not specified; not specified; flexible public holi...
On-site
Strong background in credit reporting
Knowledge of privacy legislation
Proven people leadership experience
This role leads the delivery and resolution of complex banking and finance complaints with a focus on credit reporting and privacy

Job Summary

  • This role leads the delivery and resolution of complex banking and finance complaints with a focus on credit reporting and privacy.
  • The successful candidate will manage a team of dispute resolution specialists while ensuring fair, consistent, and compliant decision-making.
  • AFCA offers flexible work options, thoughtful benefits, and is recognized as a Best Places to Work for its inclusive culture.

Matching Summary

This role leads the delivery and resolution of complex banking and finance complaints with a focus on credit reporting and privacy.

Salary

Not specified; Not specified; Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women's health leave

Skills & Requirements

Must-have

  • Strong background in credit reporting
  • Knowledge of privacy legislation
  • Proven people leadership experience
  • Banking and finance products knowledge
  • Complaint resolution and investigations

Nice-to-have

  • Experience in legal or regulatory environments
  • Ability to explain decisions in plain English
  • Inclusive leadership values
  • Flexible work arrangements preference

Key Requirements

  • Demonstrated knowledge of privacy and credit reporting legislation
  • Proven people leadership experience including coaching
  • Background in banking, financial services, or legal dispute resolution

Work Rights

Not specified

Tailored Resume

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