Technical Support Specialist 1

Alliance

Stanfield, AZ, United States
Hybrid
Technical support for vehicle repair
Help desk assistance
Use of technical service manuals
Replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles

Job Summary

  • Replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles.
  • Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms while playing a vital role in shaping the future of transportation.
  • Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.

Matching Summary

Replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles.

Skills & Requirements

Must-have

  • Technical support for vehicle repair
  • Help desk assistance
  • Use of technical service manuals
  • Customer vehicle diagnosis
  • Documentation and reporting
  • Automotive repair knowledge

Nice-to-have

  • Good interpersonal skills
  • Effective communication skills
  • Team collaboration across regions
  • Continuous learning opportunities
  • Diversity and inclusion focus

Key Requirements

  • ASE Master Certification or OEM certification
  • Three or more years automotive retail repair experience
  • One or more years professional level experience
  • AA degree preferred or equivalent training
  • Typing speed of 30wpm or better
  • Legal authorization to work in the United States

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter