Empowering Africa’s tomorrow, together…one story at a time
Job Summary
Empowering Africa’s tomorrow, together…one story at a time.
Take responsibility for the development of the strategy for Customer Experience across the total consumer database with the aim of improving the service and product features available to our customers.
Provide leadership to the direct and indirect teams at the various touch-points to drive appropriate behaviour and a Values based business culture.
Matching Summary
Empowering Africa’s tomorrow, together…one story at a time.
Skills & Requirements
Must-have
Customer experience strategy development
Customer life-cycle concept implementation
Holistic sales approach
Customer experience standards
Product and process enhancement facilitation
Nice-to-have
Role modelling customer experience behaviours
Values based business culture
African growth journey participation
Key Requirements
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies