The Account Manager is accountable for developing and implementing an account business plan which will delight our clients and ensure a healthy long-term relationship
Job Summary
The Account Manager is accountable for developing and implementing an account business plan which will delight our clients and ensure a healthy long-term relationship.
The Account Manager creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving.
JLL empowers you to shape a brighter way forward by combining world class services, advisory and technology for our clients.
Matching Summary
The Account Manager is accountable for developing and implementing an account business plan which will delight our clients and ensure a healthy long-term relationship.
Skills & Requirements
Must-have
Account business plan development
Client needs anticipation
KPI and SLA performance
High performing team creation
English and Japanese communication
Nice-to-have
Customer service oriented attitude
Proactive and positive attitude
Team player
Excellent interpersonal skills
Diplomacy and confidentiality
Key Requirements
Minimum 10 years' experience in Facilities Management or Hospitality
Minimum 5 years' experience in people operations and client relationship management
Experience handling client matters with escalation ability
Demonstrated experience balancing client and firm interests
Experience translating strategic needs into deliverable programs
Has handled a P&L and/or understands financial systems