As a valued member of our leadership team, you will support a collaborative team delivering exceptional customer support across order management, quotations, and administration
Job Summary
As a valued member of our leadership team, you will support a collaborative team delivering exceptional customer support across order management, quotations, and administration.
The Team Leader will oversee daily operations, facilitate resolution of complex customer needs, and collaborate cross-functionally with Finance, Logistics, Sales, Marketing and other departments.
You'll implement strategic initiatives to enhance customer experience, monitor key performance metrics, and develop team members through effective coaching and mentoring.
Matching Summary
As a valued member of our leadership team, you will support a collaborative team delivering exceptional customer support across order management, quotations, and administration.
Skills & Requirements
Must-have
customer support across order management
quotations and administration
oversee daily operations
resolve complex customer needs
cross-functional collaboration
enhance customer experience
monitor key performance metrics
develop team members through coaching
Nice-to-have
proactive approach to process improvement
customer-centric mindset
strong focus on service excellence
collaborative mindset
create a positive work environment
Key Requirements
Bachelor's Degree plus 2 years of experience leading customer service teams
Experience in people management and team development
Advanced proficiency with Microsoft Office suite
Experience with ERP systems (SAP, Oracle) preferred