Tricare Beneficiary Services Representative - Vicenza, Italy

Leidos

Vicenza, Italy
Base: $32,000; bonus/equity: not specified; benefi...
Fully remote
Tricare overseas program support
Defense enrollment eligibility reporting system
Mhs genesis
Leidos is seeking a TRICARE Beneficiary Services Representative for future openings in Vicenza, Italy, focusing on supporting active-duty military members and their families. The role requires customer service skills and experience in healthcare, with tasks including beneficiary education, claims assistance, and data management

Job Summary

  • Provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).
  • Process enrollments, disenrollments, portability transfers, and make Primary Care Manager (PCM) changes.
  • Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.

Matching Summary

Match Score: 85

Leidos is seeking a TRICARE Beneficiary Services Representative for future openings in Vicenza, Italy, focusing on supporting active-duty military members and their families. The role requires customer service skills and experience in healthcare, with tasks including beneficiary education, claims assistance, and data management.

Salary

Base: $32,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • TRICARE Overseas Program support
  • Defense Enrollment Eligibility Reporting System
  • MHS Genesis
  • HIPAA compliance
  • customer service
  • Microsoft Office proficiency

Nice-to-have

  • disrupt, provoke, and refuse to fail
  • outthink, outbuild, and outpace
  • work independently with minimal supervision
  • strong organizational and multitasking abilities

Key Requirements

  • Bachelor's degree OR Associate's degree + 4 years experience OR Major certification + 4 years experience OR High school diploma + 8 years experience
  • 3+ years of customer service experience
  • U.S. Citizenship
  • SOFA/Command-Sponsored status
  • Missione Visa and Soggiorno permit
  • Eligible to obtain and maintain ADP IT III clearance

Work Rights

SOFA/Command-Sponsored status, Missione Visa and Soggiorno permit

Tailored Resume

Cover Letter