Capita is seeking a Service Desk Analyst in Belfast to provide first-line support for incident resolution. The role requires prior Service Desk experience, strong communication skills, and knowledge of Windows Desktop operating systems and Microsoft O365
Job Summary
This role serves as the first point of contact for Capita customers, providing diagnosis and resolution for IT incidents via phone, email, chat, and portal.
The position requires handling escalations, performing remote troubleshooting, and guiding users through step-by-step instructions to resolve basic IT issues.
Capita offers a comprehensive benefits package including 23 days' holiday, company-matched pension, and opportunities for career development through their Learning Academy.
Matching Summary
Match Score: 85
Capita is seeking a Service Desk Analyst in Belfast to provide first-line support for incident resolution. The role requires prior Service Desk experience, strong communication skills, and knowledge of Windows Desktop operating systems and Microsoft O365.
Skills & Requirements
Must-have
Previous Service Desk experience essential
Excellent verbal and written communication skills
Experience with call logging software like Remedy
Knowledge of Windows Desktop operating systems
Understanding of Microsoft O365 and Active Directory