Information & Student Services Front Desk Assistant

lacs.umd.edu

College Park, Maryland, United States
$30-$35 per hr ph
Fully remote
Professional demeanor
Customer-focused
Problem-solving
Serve as the primary face and voice of the Graduate School, handling inquiries professionally and accurately

Job Summary

  • Serve as the primary face and voice of the Graduate School, handling inquiries professionally and accurately.
  • Provide guidance on graduate admissions, fellowships, funding, graduation requirements, and deadlines.
  • Assist with administrative processing of academic records, petitions, waivers, and remote defense requests.

Matching Summary

Serve as the primary face and voice of the Graduate School, handling inquiries professionally and accurately.

Salary

$30-$35 per hr

Skills & Requirements

Must-have

  • Professional demeanor
  • Customer-focused
  • Problem-solving
  • Mastering new software
  • High-level administrative support
  • Handle in-person inquiries
  • Handle phone calls
  • Handle emails
  • Provide guidance on graduate admissions
  • Assist with intake and processing academic records
  • Utilize campus software
  • Maintain office supply inventory

Nice-to-have

  • Work collaboratively in a team environment
  • Adhere to strict confidentiality
  • Experience with graduate education
  • Previous high-volume customer service experience

Key Requirements

  • 2 years administrative support experience
  • High School Diploma or GED
  • Proficiency with computers
  • Ability to learn job-specific software quickly
  • Adherence to FERPA regulations

Work Rights

Not specified

Tailored Resume

Cover Letter