The Technology Support team provides technical support and installation services across various business units to ensure successful delivery of major live events and festivals
Job Summary
The Technology Support team provides technical support and installation services across various business units to ensure successful delivery of major live events and festivals.
The Field IT Support role involves supporting a wide range of hardware and software solutions both remotely and onsite, often in pressurised live event environments.
Ticketmaster values a diverse and inclusive culture driven by accessible leaders and enthusiastic teams, committed to reliability, teamwork, integrity, and belonging.
Matching Summary
The Technology Support team provides technical support and installation services across various business units to ensure successful delivery of major live events and festivals.
Skills & Requirements
Must-have
Technical support for proprietary software
Installation of hardware and network devices
Customer-centric service delivery
Onsite and remote troubleshooting
Asset and incident management
Valid clean driving licence
Ability to travel and work flexible hours
Nice-to-have
Experience with ticketing or retail systems
Strong interpersonal and communication skills
Detail oriented and organised
Dynamic in live entertainment environment
Ability to work with third party providers
Proactive support and maintenance
Team collaboration and coordination
Key Requirements
Six to twelve months technology industry experience
Valid clean driving licence
Ability to travel and work nights, weekends, or holidays