Application Support Services

Vitalaire

Service level agreement (sla) management
Itil capacity and availability management knowledge
1+ year experience in it services
The role involves planning and controlling activities related to service delivery and technical operations

Job Summary

  • The role involves planning and controlling activities related to service delivery and technical operations.
  • You will ensure service performance according to SLAs and monitor KPIs in collaboration with Customer Service.
  • The company values diversity and is committed to creating an inclusive workplace.

Matching Summary

The role involves planning and controlling activities related to service delivery and technical operations.

Skills & Requirements

Must-have

  • Service Level Agreement (SLA) management
  • ITIL Capacity and Availability Management knowledge
  • 1+ year experience in IT services

Nice-to-have

  • Continuous improvement mindset
  • Strong collaboration skills
  • Risk identification and management

Key Requirements

  • Bachelor’s degree in Computer Science or related field
  • Good understanding of service management tools
  • Knowledge of IT services and deliverables

Work Rights

Not specified

Tailored Resume

Cover Letter