Contact Centre Manager

AIG Malaysia

Not specified
Lead customer service strategy
Drive omni-channel service capabilities
Oversee daily operations
In this role, you will lead the delivery and transformation of customer service operations to ensure a seamless, high quality customer experience across all channels

Job Summary

  • In this role, you will lead the delivery and transformation of customer service operations to ensure a seamless, high quality customer experience across all channels.
  • You will partner with key stakeholders to leverage customer insights, improve operational effectiveness and support sustainable business growth and customer loyalty.
  • AIG values in-person collaboration as a vital part of our culture, fostering a supportive and connected environment for our team and clients alike.

Matching Summary

In this role, you will lead the delivery and transformation of customer service operations to ensure a seamless, high quality customer experience across all channels.

Skills & Requirements

Must-have

  • lead customer service strategy
  • drive omni-channel service capabilities
  • oversee daily operations

Nice-to-have

  • culture of inclusion
  • high performance workforce
  • collaboration and continuous learning

Key Requirements

  • experience in customer service management
  • strong operational governance skills
  • ability to drive process improvements

Work Rights

Not specified

Tailored Resume

Cover Letter