Senior Specialist, Customer Account Representative

Imsapharma Com Ar

North Wales, Pennsylvania, US
Base: $117,000.00 - $184,200.00; bonus/equity: ann...
Hybrid (3 days onsite, 1 day remote)
Customer account management
Order to cash objectives
Sap system proficiency
The Senior Specialist, Customer Account Representative at Imsapharma Com Ar is responsible for managing customer account activities, ensuring compliance, and facilitating communication between customers and internal teams. The role requires a strong background in customer service and account management, particularly within the pharmaceutical sector, with proficiency in SAP and project management skills

Job Summary

  • The Senior Specialist, Customer Account Representative serves as the designated point of contact for activities and programs with the Company’s customers, relative to the order management of all Company's products.
  • Key responsibilities include acting as a central point of contact for assigned customers, partnering with National Account Executives, and serving as a liaison between customers and internal organizations.
  • The role ensures company and regulatory compliance requirements are achieved, including appropriate review/approval processes, and maintains a high level of proficiency in SAP and other relevant systems.

Matching Summary

Match Score: 85

The Senior Specialist, Customer Account Representative at Imsapharma Com Ar is responsible for managing customer account activities, ensuring compliance, and facilitating communication between customers and internal teams. The role requires a strong background in customer service and account management, particularly within the pharmaceutical sector, with proficiency in SAP and project management skills.

Salary

Base: $117,000.00 - $184,200.00; Bonus/Equity: Annual bonus and long-term incentive, if applicable; Benefits: Medical, dental, vision healthcare and other insurance benefits, retirement benefits, 401(k), paid holidays, vacation, compassionate and sick days

Skills & Requirements

Must-have

  • Customer account management
  • Order to Cash objectives
  • SAP system proficiency
  • Cross-functional teamwork
  • Customer service excellence
  • Regulatory compliance
  • Product launch support

Nice-to-have

  • Anticipate and solve problems
  • Optimize operations and champion change
  • Strong business judgment
  • Pharma/Biotech industry experience

Key Requirements

  • Bachelor's degree (BS/BA)
  • Minimum 3 years' experience in Customer Service and/or Account Management
  • Ability to work hybrid at North Wales (Upper Gwynedd), Pennsylvania office at least 3 days per week

Work Rights

Not specified

Tailored Resume

Cover Letter