Technical Specialist

EML

Melbourne, Australia
Fully remote
Src act technical guidance
Case management support
Dispute resolution
As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), as well as assisting the team with their administration of the SRC Act and supporting recovery outcomes for employees

Job Summary

  • As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), as well as assisting the team with their administration of the SRC Act and supporting recovery outcomes for employees.
  • Using your extensive knowledge of the SRC Act, you will coach and train team members and provide accurate, strategic advice in line with contract requirements and the SRC Act.
  • EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other, Flexibility to work from home to support work/life balance, Comprehensive learning and development opportunities.

Matching Summary

As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), as well as assisting the team with their administration of the SRC Act and supporting recovery outcomes for employees.

Skills & Requirements

Must-have

  • SRC Act technical guidance
  • Case Management support
  • dispute resolution
  • negotiation and mediation
  • fast-paced environment

Nice-to-have

  • customer-centric environment
  • proactive management of claims
  • learning culture
  • diverse and collaborative team culture

Key Requirements

  • Strong experience in SRC Act administration
  • Strong experience in dispute resolution
  • Strong experience in training development
  • Experience coaching Case Managers
  • Excellent communication skills
  • Excellent stakeholder management

Work Rights

Not specified

Tailored Resume

Cover Letter